Booking Instruction

In order to book our tours and transfers you need an account with our booking system supplier Rezdy. If you do not already have a Rezdy account please send your company details (incl. VAT number, if applicable) to info@visitabisko.com and specify which email address you wish to register the account on.

This email address will be receiving all booking confirmations, although this can be changed later if needed. It is also possible to add free users to your existing account so that each employee has a personal login.

The account is free and you only pay for what you book with us.

Using Rezdy

Go to https://www.rezdy.com/ and log in. On the left-hand side you will see a list of functions (with sub menus) used to navigate the booking system. At the top of the page is a search field which gives you quick access to customers and orders.

Accessing our tours and transfers

The Marketplace is where you access our and other suppliers’ products. Go to Marketplace – Tours and Activities.

Type Visit Abisko in the search field and all our products should appear. Clicking the heartshape next to the name of each product will make it a ’liked’ product. Any time you enter the Marketplace section now simply click the ’Liked’ button, just below the search fields, to display your ’liked’ products.

If you are having problems displaying your ‘liked’ products, make sure that all search fields are blank and that the Rate is set to ’All Products’. Conversely, if no results appear when searching for other activities, check that the ’Liked’ button is unticked.

Booking

Follow this tutorial on how to place an order: https://support.rezdy.com/hc/enus/articles/207193268-How-to-Book-a-Supplier-Product

In the payment step, check that your booking is correct. Add your internal booking number in the field Add Note to Supplier if needed for your future reference, invoicing etc (please do not use the field Agent Reference for this purpose). Click on Record External Payment and click Confirm Payment. You should receive an order confirmation by email shortly after confirming the booking.

Please note that no confirmation email will be sent to your customers but if needed, notifications can be sent manually.

You will be invoiced the month following the calendar month of the booked date (not order date) with 14 days to complete the payment.

Terms & Conditions

By placing an order you agree to our terms and conditions, which can be viewed in their entirety here: https://www.visitabisko.com/terms-and-conditions/

Cancellations of tours and activities must be made at least 14 days before the scheduled date of the tour or activity. In the event of a cancellation within 14 days before the scheduled date of the tour or activity, you will be invoiced the full amount. This equally applies if a booking has been made within 14 days ahead of the scheduled tour or activity.

Cancellations of transfers must be made at least 7 days before the scheduled date of the transfer. In the event of a cancellation within 7 days before the scheduled date of the transfer, you will be invoiced the full amount. This equally applies if a booking has been made within 7 days ahead of the scheduled transfer.

Our reindeer tours and dog sledding tours are co-operations with local activity providers. In order to facilitate their planning you must always contact us if you need to cancel or change a booking for The Sami & Reindeer Experience, Arctic Reindeer Sledding or Kiruna – Dogsledding in the Arctic.

Orders and Customers

Go to Orders to search for orders based on search words and/or filters such as product, order date, etc.

Clicking on a specific order will let you view and edit the order. If you need to change customer details, click on the customer name. Click Save to apply changes. Please note that clicking the go-back arrow will now take you to the customers list, not the orders list.

You can change the time/date of a booking up to 24 hours before the scheduled starting time of the transfer or activity, free of charge. This will be subject to availability.

Please note that you always need to contact us before changing the date of a booking for the following products:

• The Sami & Reindeer Experience
• Arctic Reindeer Sledding
• Kiruna – Dogsledding in the Arctic

If you have made a mistake, either correct it and update the order or change the order status to Cancelled at the top of the order page. Remember to click ’Save order’ to apply the changes.

If you have questions regarding a product, an order or require a transfer that is not listed or scheduled, feel free to contact us at info@visitabisko.com.

Support

We kindly ask that you contact the Rezdy support at with questions concerning the booking system itself. To do this, you need to file a support ticket by sending an email to support@rezdy.com or:

• Clicking ‘Help & Support’ in the upper right corner
• Under ‘Rezdy Support & Tickets’ click on ‘1. Check My Tickets’
• On the Help Center page now click on CREATE A SUPPORT TICKET at the top of the page

In the Help Center you can also search for previous questions and requests, as well as find tutorials (https://support.rezdy.com/hc/en-us/categories/200238194-For-Agents).

Can’t find all products listed on our website?

In addition to our own tours we also resell some of our partners’ activities on our website. The Rezdy booking system does not allow you to book their products through us. However they can all be found in Rezdy and you only need to connect with them in order to access their activities.

If you find a product on our website that is not listed in Rezdy, it is most likely provided by one of our partners. To see who the supplier of a specific activity is, simply click on the product and scroll down to the booking form. The supplier name will be displayed just above the ‘order now’ field.

Please contact us at info@visitabisko.com if you are unable to find a product that is available on our website and that is supplied by us.

Last updated February 2020