FAQ

Frequently Asked Questions

Visit Abisko is a transportation company offering tours and transfers with base in Abisko. Although you will find useful information about Abisko and accommodation tips on our website, we do recommend contacting Kiruna Lapland for general travel information. Kiruna Lapland is the the official tourist information agency in the Kiruna region.

We normally schedule all transfers to leave 30 minutes after the corresponding flight has landed. Kiruna Airport is very small and as there are no customs on any of the domestic flights you will have plenty of time to collect your baggage and get on the bus. A Visit Abisko representative will meet you as you step into the combined arrival hall and baggage reclaim area.

Our transfers are scheduled to arrive at least 90 minutes before the corresponding flight departure, to make sure that you will get to the airport in good time. The scheduled transfer time to Kiruna Airport is 2:20 hours which will accommodate for pick-ups at all hotels and hostels in Abisko-Björkliden as well as slight delays due to road work and winter road conditions.

Yes, within reason. If you are not at said time and place for the transfer the driver will try to locate you by phone or by contacting the hotel/hostel you are staying at. If he/she is still unable to get in contact with you, the transfer will leave at the stated departure time. In the event of a delayed flight the transfer will wait up to a maximum of 60 minutes but this is at the driver’s discretion and is dependent on other customers and transfers.

Your driver will meet you as you enter the airport at the luggage carousel. The driver will be holding a Visit Abisko sign and will be dressed in Visit Abisko attire. If you are still having difficulties, look for a vehicle parked outside with the Visit Abisko logo on it.

Yes we do. Please contact us at [email protected] for more information.

Yes you can. You will be asked to let us know if you are bringing skis upon the time of booking. Ski baggage must not exceed the maximum baggage size

Yes, however the consumption of alcoholic beverages is not permitted on our buses.

Passengers on Visit Abisko’s transfers are guaranteed to bring one item of checked baggage each. Visit Abisko will endeavour to carry any additional check-in baggage as well but is under no obligation to do so. The maximum allowed baggage item weight is 23 kg and the following baggage measurements may not be exceeded: L=250 cm, H=79 cm, W=112 cm. The sum of all three sides of the baggage item (L+H+W) is limited to 300 cm. Ski or snowboard baggage must be pre-booked upon the time of booking. Any baggage exceeding the limit of the one checked bag must be declared at the time of booking. Visit Abisko reserves the right to charge a supplement for excess baggage or to refuse to transport excess items.

Each Passenger is also allowed to bring the following as carry-on baggage on the bus:

– One bag limited to L=55 cm, H=23 cm, W=40 cm with a maximum weight of 8 kg

– One small purse, computer bag or similar limited to L=40 cm, H=15 cm, W=30 cm

The northern lights is a natural phenomenon which means that we can never be 100% sure of when you will be able to see it. The aurora can be seen from the end of August until early April, but our recommendation is to visit from mid-September until the end of March. The longer your stay the higher the chances are of seeing the aurora.

Yes.

Any child over 3 years travelling is required by Swedish Law to be seated in a seat with a booster seat. This means the child is required to have its own paid seat. If the child is over the height of 135cm a booster seat is not required.

Children under the age of 3 are required to either sit in the lap of an adult or in a baby seat. Each child traveling in a baby seat requires a paid seat on the bus.

The baby seat or booster seat needs to be pre-booked upon the time of booking. All children under the age of 18 must be accompanied by an adult.

No. The nearest is in Kiruna city where you will find several banks and ATM’s. Visa and Mastercard is however widely accepted in Abisko.