Terms & Conditions

It is important that you read our Terms and Conditions, and that you contact us if anything is unclear. We also request that you carefully read the information provided about the tour, activity or transfer you will be attending, as this information is crucial to what it entails.

1.

Where two or more people are included on the same booking, or a booking is being made on behalf of a third party, the person making the booking (the Client/Tour Operator/Agent) shall be deemed to be acting as an agent for all members of the party travelling (the Passenger/-s), and accepts the Visit Abisko Terms and Conditions on behalf of each member of the party.

2.

Where a booking is made by telephone, the booking is subject to the client’s acceptance of the Visit Abisko Terms and Conditions.

3.

Payment by an individual is to be made upon booking through the Visit Abisko booking site. Tour Operators and agents will be invoiced at the end of every month and will have 14 days to make the payment.

4.

Cancellations must be made by Tour Operators/Agents on the Visit Abisko booking site or by Clients via email to info@visitabisko.com, and will be confirmed by email. If no confirmation of cancellation has been received it is the responsibility of the Client or Tour Operator/Agent to contact Visit Abisko on info@visitabisko.com. Cancellations must be made at least 14 days before the date of the transfer or activity. In the event of a cancellation within 14 days before the scheduled date of the transfer or activity, Visit Abisko will not give any refunds. Equally, if a booking has been made within 14 days ahead of the scheduled transfer or activity, Visit Abisko will not give any refunds

5.

Visit Abisko maintains the right to cancel bookings at any time if it feels it will be unable to supply the booked service in a correct manner, due to for instance (but not limited to) severe weather conditions. Such decisions will be made by the driver on the day of the transfer or tour and Visit Abisko will make every effort to contact the Passenger(s)/Tour Operator/Agent.

6.

Delays may occur due to for instance (but not limited to) traffic, roadworks, accidents, bad weather, avalanche, sudden illness or other unexpected events. The cost for such delays are not included in any bookings with Visit Abisko.

7.

If an activity/tour/transfer is cancelled by Visit Abisko or any if Visit Abisko’s suppliers, the Client/Tour Operator/Agent has the right to full reimbursement or to accept another tour that is comparable. Visit Abisko will always try to offer an alternative where possible.

8.

Any complaint or request for refund must be made by email to info@visitabisko.com, within one calendar month of the return date of travel.

9.

Private Transfers are deemed to be those which the Client/Tour Operator/Agent has paid for the full maximum capacity of the bus or where a specific agreement has been made between Visit Abisko and the Client/Tour Operator/Agent. In all other cases transfers are deemed to be a Shared Transfer and will be
subject to sharing with other passengers. Shared transfers normally service two flights and therefore Passengers may need to wait for further arriving Passengers before departure.

10.

In the event of delayed flights Passengers may be asked to wait up to a maximum of 90 minutes after the scheduled departure time or a wait time at the driver’s discretion for the arrival of other Passengers. If this time frame is exceeded, the transfer will depart without the delayed Passengers. In this circumstance no refund is available to delayed Passengers. Visit Abisko will endeavour to contact all Clients (or Tour Operators/Agents) on the contact numbers provided, to inform of any last-minute changes.

11.

Passengers on Visit Abisko’s transfers are limited to two items of checked baggage each, this includes one ski or snowboard baggage. The maximum allowed weight is 23 kg per baggage. Each bag must not exceed the following measurements: L=250 cm, H=79 cm, W=112 cm. The sum of all three sides of each baggage (L+H+W) is limited to 300 cm. Ski or snowboard baggage must be pre-booked upon the time of booking. Any baggage exceeding the limit of the two checked bags must be declared at the time of booking. Visit Abisko reserves the right to charge a supplement for excess baggage or to refuse to transport excess items.

12.

Visit Abisko only offers its services to people over the age of 4 years. Any child over 4 years travelling who is under the height of 135 cm must have a booster seat, which needs to be pre-booked upon the time of booking. All children under the age of 18 must be accompanied by an adult.

13.

All items of luggage must be clearly labelled with the owner’s name and destination address.

14.

As a courtesy to guests with allergies, pets are not allowed on any of Visit Abisko’s tours or transfers.

15.

Visit Abisko will endeavour to honour special requests made, but are under no obligation to do so.

16.

All Visit Abisko vehicles are fully insured for Passenger and third party claims, as required under Swedish law. However, whilst every care is always taken, a Passenger’s property is carried entirely at the Passenger’s own risk. Visit Abisko is not liable for loss of or damage to Passengers’ personal items. Passengers are advised to check their own travel insurance to make sure they are familiar with its conditions and the extent of its coverage in the case of lost or damaged property.

17.

It is the responsibility of the Client/Tour Operator/Agent to fully inform Visit Abisko of all travel details for the transfer at the time booking. This includes information regarding any medical condition/-s that Visit Abisko should be aware of in order be able to perform its services with the highest possible level of safety.

18.

It is the responsibility of the Client/Tour Operator/Agent to provide a full and valid mobile phone number for the Passenger(s) and/or Tour Operator/Agent, including the International Dialling Code. It is the responsibility of the Client/Tour Operator/Agent to check for messages left on this contact number during the final 24 hours prior to the time of the booked transfer or activity. Hotel-to-airport pick-up times can vary due to for instance weather conditions or high levels of traffic. Any notification of changes to pick-up times will be notified by SMS text message or by calling the contact number provided. Visit Abisko will endeavour to take every possible route to contact the Client and/or Tour Operator or Agent to inform of any last-minute changes but takes no responsibility if the Client/Tour Operator/Agent is not obtainable.

19.

Any changes to booking details must be made by Tour Operators and Agents through the Visit Abisko booking site and by Clients by email directly with Visit Abisko at info@visitabisko.com, at least 3 days prior to the date of outbound travel. All changes are subject to availability and may be subject to an administration charge. Any modifications are made at the discretion of Visit Abisko.

20.

Passengers are not permitted to carry alcoholic beverages onto Visit Abisko vehicles for the purposes of consuming them therein.

21.

Visit Abisko reserves the right to refuse to carry any person who is thought to be under the influence of alcohol or other drugs and/or whose behavior is considered to pose a threat to the driver, the vehicle and/or other Passengers or road users.

22.

Smoking is not permitted in Visit Abisko’s vehicles.

23.

Visit Abisko’s transfers only service selected flights. The transfer times are fixed and thus if Passengers are subject to delays, or miss a flight corresponding to the transfer from the airport, the transfer will leave without them. In such an instance Visit Abisko will make every possible effort to contact the Passenger(s)/Tour Operator/Agent, however the Passenger(s) will have missed the scheduled service and no refund will be available.

24.

Visit Abisko will endeavour to carry the Passenger(s) with the minimum of discomfort and inconvenience to their destination at the time shown on their confirmation email. However, Visit Abisko will not incur any liability whatsoever if circumstances beyond its control prevent the achievement of this responsibility. The following are examples of circumstances that are not within our control (this list is not exhaustive):
Accidents causing delays to the vehicle
Restricted vehicular access
Exceptional or severe weather conditions
Compliance with requests of the police or government officials
Unforeseen traffic delays
Problems caused by other clients
Other circumstances affecting passenger safety

25.

Force Majeure: Visit Abisko is not liable for failure to perform its transfer obligations if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, terrorist activities, nationalisation, government sanction, blockage, strike, lockout or interruption or failure of electricity or telephone service.

26.

For day trips Passengers are asked to arrive at the reception of their hotel 10 minutes before the specified departure time. Visit Abisko reserves the right to depart without all booked customers if they are not there on time. In this case a refund will not be available.

27.

It is the responsibility of each Passenger to ensure that they have the correct travel documents to cross borders. Passengers must carry all required documentation to enter and depart the countries as required by law. Passengers must all be responsible for checking they are not carrying any illegal or prohibited goods. Visit Abisko takes no responsibility for any problems occurring at the border.

28.

Nothing can affect the consumers’ statutory rights.

29.

Swedish Law will govern these conditions, in all respects.